Terms and conditions
Legal Information

Terms & Conditions

Booking terms, payment, cancellation policies - Privacy policy - Travel insurance details

Last updated: March 2024

These Terms and Conditions ("Terms") govern your use of Khur Travel Mongolia's services and constitute a legally binding agreement between you and Khur Travel LLC. By booking any tour or service with us, you agree to be bound by these Terms.

1. General Terms

1.1 Company Information

Khur Travel LLC is a registered tour operator in Mongolia, specializing in authentic Mongolia travel experiences. Our registration number is [Registration Number] and we operate under the laws of Mongolia.

1.2 Definitions

  • "Company" refers to Khur Travel LLC
  • "Client" refers to the person making the booking
  • "Tour" refers to any travel service provided by the Company
  • "Booking" refers to the reservation of any tour or service

2. Booking Conditions

2.1 Booking Process

All bookings must be made in writing (email or signed contract) and are subject to availability. A booking is confirmed only upon receipt of the required deposit and signed booking agreement.

2.2 Minimum Age Requirements

Clients must be at least 18 years old to make a booking. Minors must be accompanied by a parent or legal guardian. Special terms may apply for unaccompanied minors.

2.3 Group Bookings

Group bookings (10+ people) are subject to special terms and conditions. Group leaders are responsible for all group members and must ensure compliance with all terms.

3. Payment Terms

3.1 Payment Schedule

  • Deposit: 30% of total tour cost required at booking
  • Final Payment: Balance due 45 days before departure
  • Late Bookings: Full payment required for bookings within 45 days of departure

3.2 Accepted Payment Methods

We accept the following payment methods:

  • Bank Transfer (preferred method)
  • Credit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Wire Transfer for large bookings

3.3 Currency and Exchange Rates

All prices are quoted in USD. Payments in other currencies will be converted at the prevailing exchange rate at the time of payment. Currency fluctuations may affect final pricing.

4. Cancellation Policy

4.1 Client Cancellation

Cancellation Period
Cancellation Fee
60+ days before departure
10% of total cost
30-59 days before departure
25% of total cost
15-29 days before departure
50% of total cost
Less than 15 days
100% of total cost

4.2 Company Cancellation

The Company reserves the right to cancel tours due to insufficient bookings, safety concerns, or force majeure events. In such cases, clients will receive a full refund or alternative tour options.

5. Travel Requirements

5.1 Documentation

  • Valid passport with minimum 6 months validity
  • Appropriate visa (requirements vary by nationality)
  • Travel insurance (strongly recommended)
  • Health certificates if required

5.2 Health and Fitness

Clients must be in reasonable physical condition for their chosen tour. Some tours require specific fitness levels. Medical conditions must be disclosed at booking.

5.3 Travel Insurance

Comprehensive travel insurance is strongly recommended and may be mandatory for certain tours. Insurance should cover medical expenses, evacuation, and trip cancellation.

6. Liability & Insurance

6.1 Company Liability

The Company's liability is limited to the tour price paid. We are not liable for delays, changes, or cancellations due to circumstances beyond our control.

6.2 Client Responsibility

Clients are responsible for their personal belongings, following local laws and customs, and adhering to tour guidelines and safety instructions.

7. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond reasonable control, including but not limited to natural disasters, war, terrorism, government actions, or pandemic restrictions.

8. Contact Information

Khur Travel LLC

Address: Ulaanbaatar, Mongolia
Phone: +976-99119777
Email: info@khurmongoliatravel.com
Website: www.khurmongoliatravel.com

Agreement Acknowledgment

By booking any tour or service with Khur Travel Mongolia, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.